Investor Grievance
If you are aggrieved, it is prudent to act promptly and lodge your complaint with BCEM through our in-house process.
In-House Handling Process
- 01
Acknowledgement
We will acknowledge receipt within 2 working days.
- 02
Review
Your complaint is assigned to the relevant focal person for assessment and investigation.
- 03
Response
We aim to provide a written update/response within 10 working days (or earlier where possible).
- 04
Closure
If additional information is required, we will inform you. Timelines may extend depending on complexity and third-party dependencies (e.g., registrar/CDC).
- 05
Escalation
If you are not satisfied with the resolution, you may escalate to SECP as described below.
What to include in your complaint
Please share the following (as applicable) to help us resolve quickly:
- Full name / CNIC (or passport/NICOP where applicable)
- Contact number and email address
- Certificate Holder details (CDC/Account reference if applicable)
- Clear description of the issue and timeline
- Supporting documents (PDF/photos), if any
Need further assistance?
If you have questions regarding your certificates or general investor inquiries, our team is here to help.